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How Newpluck Handles Your Personal Information

Your account data stays with us — not shared, not sold. This policy covers what we collect when you register, deposit via bKash, Nagad or Rocket, and use the lobby, and how you can request changes or deletion at any time.

Account data protectedLocal wallet privacyRight to request deletionContact us anytime
Newpluck How Newpluck Handles Your Personal Information
PRIVACY CONTACT

Reach Us About Your Data

Email Support Send your data request or privacy question to our support address. We aim to respond within two business days and confirm receipt of every request.
Live Chat Open the chat widget from any page in the lobby. Our Bangladesh support team can log your request and escalate it to the data team directly.
Account Settings Some data changes — display name, contact number, communication preferences — can be made directly from your account settings page without contacting support.
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Secure Storage

Account data is stored on encrypted servers. Access is restricted to authorised staff only, and all internal access is logged and reviewed on a regular basis.

Cookie Controls

We use session cookies to keep you logged in and preference cookies to remember your lobby layout. You can manage or clear these from your browser settings at any time.

Retention Policy

We keep your account data for as long as your account is active. After a confirmed deletion request, personal data is removed except where retention is required by law.

Your Rights

You can request a copy of your data, ask us to correct inaccuracies, or request deletion by contacting support. We will confirm and action your request within a reasonable timeframe.

Common Questions About Your Privacy

We collect your name, phone number, email address and the payment details needed to process bKash, Nagad or Rocket transactions. Device and session data is also logged for account security.

We share only the transaction data that bKash, Nagad and Rocket need to process your deposits and withdrawals. We do not sell or rent your personal information to any other party.

Contact our support team via live chat or email with your account details and the request. We will confirm receipt and send your data summary within a reasonable period.

Yes. Submit a deletion request through support. We will close your account and remove personal data, retaining only the minimum records required by applicable law.

We do not store your mobile wallet PIN or full card numbers. Payment data passed to bKash, Nagad and Rocket is handled under those providers' own security standards and encryption.

Access and eligibility depend on your local law and eligible regions. If you are able to access the platform lawfully, this policy covers how your data is handled during that use.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.