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Your Rights and Our Obligations on Newpluck

Access to Newpluck and use of its services — including deposits via bKash, Nagad, and Rocket — depends on your local law and eligible region. These legal terms set out what we commit to and what we ask of you in return.

Jurisdiction-dependent accessbKash, Nagad, Rocket paymentsAccount holder rightsData handling standardsContact and dispute paths
Newpluck Your Rights and Our Obligations on Newpluck
LEGAL CONTACT PATHS

Reach Us About Legal or Account Questions

If you have a question about these terms, your account rights, or a payment dispute involving bKash, Nagad, or Rocket, our support team handles legal and account-related queries directly. Contact us through the channels below and include your account reference and the transaction ID where relevant — that speeds up the resolution significantly.

Live Chat Available from the account dashboard. Fastest path for payment disputes and access questions. Have your bKash or Nagad transaction reference ready.
Email Support Send account and legal queries to our support address listed in your account settings. We aim to respond to written legal queries within one business day.
Help Centre The Help Centre covers account access steps, payment verification paths, and common legal questions about eligibility and data handling — accessible without logging in.
HOW WE HANDLE DATA

Account Security and Data Practices at Newpluck

We treat your account data — including your wallet details for bKash, Nagad, and Rocket — with the same care we apply to payment security. Here is what that means in practice for your account.

Data Retention

We keep transaction and account records for as long as your account is active and for a standard period after closure, in line with applicable record-keeping requirements for the regions we serve.

Cookie Handling

Cookies on Newpluck track session state and payment flow — not browsing behaviour across other sites. You can manage cookie preferences from the settings panel in your account.

Account Security

Account access uses OTP verification tied to your registered mobile number. If your number changes, update it through account settings before attempting a bKash or Nagad deposit.

Data Requests

To request a copy of your account data, update your registered details, or ask us to close your account, contact support with your account ID. We process data requests through the same support channel.

Common Legal Questions About Your Newpluck Account

These are the questions we actually hear from account holders about their rights, data, and how our terms apply in Bangladesh.

Access depends on your local law and the eligible regions we serve. We do not make a blanket legality claim. Check whether this category of service is permitted under the law that applies to you before opening an account.

We hold your registration details, transaction records from bKash, Nagad, and Rocket deposits, and session data. You can request a full summary by contacting support with your account ID.

Contact support through live chat or email with your account reference. We can update registered details, correct errors, or process a deletion request in line with applicable data rules.

We retain transaction and account records for a standard period after closure as required by record-keeping conditions for eligible regions. After that period, personal data is removed from active systems.

Start with our live chat support — include your bKash or Nagad transaction reference and the deposit amount. Most payment discrepancies are resolved at that stage without formal escalation.

We update terms when services or conditions change and notify account holders through the registered contact method on file. Continued use after an update constitutes acceptance of the revised terms.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.